Shipping policy

SHIPPING AND DELIVERY POLICY

Blakmint Ltd — Great Britain Website Sales
Last updated: 16 September 2026

This Shipping and Delivery Policy applies to orders placed directly through the Blakmint online store.

1. Where We Deliver

We currently deliver to addresses within Great Britain only, meaning:

England
Scotland
Wales

We do not currently deliver outside Great Britain.

2. Dispatch Times

We aim to dispatch orders within 2 working days after payment has been successfully received.

A working day means Monday to Friday, excluding applicable UK bank holidays.

Orders placed at weekends or on bank holidays will begin processing on the next working day.

Dispatch time is separate from Royal Mail's delivery time.

3. Delivery Services

Most orders are sent using:

Royal Mail Tracked 48

The following products, when purchased on their own, will normally be sent using Royal Mail 2nd Class:

Retainer Cleaning Brush
Retainer Removal Hook & Chewies

Where any of these products are purchased with another Blakmint product, as part of a kit or as part of a bundle, the complete order will normally be sent using Royal Mail Tracked 48.

4. Delivery Times

Royal Mail delivery times are estimates and are not guaranteed unless we expressly state that a guaranteed delivery service has been purchased.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

Royal Mail delays;
severe weather;
industrial action;
periods of unusually high postal demand;
transport disruption; or
other events outside our control.

If your order has not arrived within the expected period, please contact us.

5. Delivery Charges

Any applicable delivery charges will be clearly displayed at checkout before you place your order.

Delivery charges may depend on the products ordered, order value or delivery service used.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your address carefully before submitting your order.

If you notice an error, contact:

admin@blakmint.co.uk

as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

7. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because an incorrect or incomplete address was provided by the customer and the parcel is returned to us, we may ask you to pay the reasonable cost of redelivery.

This does not affect your statutory rights.

8. Risk During Delivery

Goods remain at Blakmint's risk until they are physically received by you or by another person you nominate to receive them.

Once the goods have been delivered into your physical possession, responsibility for them passes to you.

9. Missing Parcels

If your order appears to be lost in transit, please contact:

admin@blakmint.co.uk

Please provide:

your name;
order number; and
delivery address.

We will investigate the delivery with Royal Mail where appropriate.

You will not normally be required to pursue Royal Mail yourself for compensation for goods purchased from Blakmint.

10. Tracking

Orders sent using Royal Mail Tracked 48 will normally have tracking information available.

Orders sent using Royal Mail 2nd Class may have more limited delivery information depending on the service used.

Where tracking information is available, it may be provided in your dispatch confirmation.

11. Damaged Deliveries

If an order arrives damaged, please contact us as soon as reasonably possible.

Email:

admin@blakmint.co.uk

Please provide where possible:

your order number;
photographs of the outer packaging;
photographs of the delivery label;
photographs of the damaged product; and
photographs of any damaged or broken seals.

Please keep the packaging and damaged product while we investigate.

Providing photographs helps us investigate the delivery but does not affect your statutory rights.

12. Refused or Uncollected Parcels

If a parcel is returned to us because:

delivery was refused;
it was not collected from Royal Mail;
the address was incorrect or incomplete; or
Royal Mail was otherwise unable to complete delivery,

we will contact you where reasonably possible.

Any refund or redelivery will be handled according to the circumstances and your statutory rights.

Where a failed delivery resulted from incorrect information supplied by the customer, we may require payment of reasonable additional postage before sending the parcel again.

13. Orders Returned to Sender

If an order is returned to us by Royal Mail, please contact us so that we can determine whether:

the order should be resent;
the delivery address needs correcting; or
a refund is appropriate.

Hygiene-sensitive products remain subject to our Returns and Refund Policy.

14. Delayed Delivery

If delivery is significantly delayed, please contact us.

Where you have statutory rights to cancel because goods have not been delivered within the required period, nothing in this policy removes those rights.